This page describes how NavitasChip processes, packages, ships, and delivers electronic components to business customers worldwide. It covers carrier options, Incoterms, lead times, customs and duties, export controls, packaging standards, tracking, and risk allocation.
For full legal terms governing the use of our services, see our Terms & Conditions. For privacy practices, see our Privacy Policy. For return procedures, see our Return Policy. For frequently asked questions about ordering and support, see our FAQ.
1. Scope and Application
This Shipping Policy applies to all shipments of electronic components dispatched by NavitasChip following an Order Confirmation, as defined in Terms & Conditions § 6. It supplements, but does not supersede, the contractual terms set forth in your quote, our Order Confirmation, and our Terms & Conditions. In the event of conflict, the order of precedence is: (1) the express written agreement signed by both parties; (2) the Order Confirmation; (3) the quote; (4) Terms & Conditions; and (5) this Shipping Policy.
NavitasChip ships from our Shenzhen QA hub and partner network in Mainland China to over 220 destinations worldwide.
2. Service Levels and Carriers
We offer the following standard international air-freight service levels through DHL, FedEx, and UPS. Specific carrier availability depends on origin, destination, package weight and dimensions, and any restricted-content classification.
- Express (Priority) — typical transit time of 2 to 5 business days for major destinations. Suitable for time-critical shipments and high-value parts.
- Economy — typical transit time of 5 to 10 business days. Suitable for cost-sensitive bulk orders without strict deadlines.
- Freight Forwarding — for shipments exceeding 100 kg, oversized, or requiring dedicated customs brokerage. Quoted separately through our logistics partners.
Customers may nominate their own carrier or freight forwarder under the FCA Incoterm at the time of quote. In such cases, NavitasChip's responsibility ends upon handover to the carrier nominated by the buyer.
3. Lead Times and Dispatch Cutoffs
For in-stock parts, dispatch typically occurs within 1 to 2 business days after Order Confirmation, subject to QA processing and payment clearance. For lead-time parts sourced through our Spot Market network, the dispatch window is stated in your quote and Order Confirmation, typically ranging from 5 to 30 business days depending on availability and origin.
Same-day dispatch may be available for Order Confirmations and cleared payments received before 14:00 Shenzhen Time (CST, UTC+8) on a business day, subject to QA capacity and carrier pickup schedules. Orders received after this cutoff are processed on the next business day.
NavitasChip business days are Monday through Friday, excluding mainland Chinese public holidays as published by the State Council of the People's Republic of China.
4. Incoterms and Risk Transfer
Our default Incoterm is EXW Shenzhen (Incoterms 2020), with risk and title transferring to the buyer at the point of dispatch from our Shenzhen QA hub or designated partner location.
Other Incoterms are available upon written agreement and reflected in your quote:
- FCA (Free Carrier) — for buyers nominating their own forwarder.
- CPT (Carriage Paid To) — freight prepaid by NavitasChip; risk transfers at first carrier handover.
- DAP (Delivered at Place) — freight prepaid; risk transfers at the named destination, before duties and import clearance.
- DDP (Delivered Duty Paid) — freight, duties, and clearance prepaid by NavitasChip; available only for select destinations.
Full risk-transfer terms are documented in Terms & Conditions § 8.
5. Shipping Costs and Quotes
Shipping costs are calculated on a per-quote basis and reflected in your commercial invoice. Factors include carrier service level, package weight and dimensions, declared value, destination customs regime, and applicable surcharges (fuel, remote area, oversized, dangerous goods if applicable).
For repeat shipments to the same destination at predictable volumes, customers may request a flat-rate freight schedule from their account manager. NavitasChip does not publish public rate tables.
6. International Customs and Duties
Under the default EXW Incoterm, the buyer is the importer of record and is responsible for all import duties, value-added tax (VAT), goods and services tax (GST), customs clearance fees, broker fees, port handling charges, and any other levies imposed by the destination country.
NavitasChip provides standard export documentation, including:
- Commercial Invoice
- Packing List
- Air Waybill or Bill of Lading
- Certificate of Origin (where applicable)
- Material Safety Data Sheet (MSDS) for batteries or chemicals (where applicable)
- RoHS or REACH declaration (upon written request)
Customers requiring additional documentation, such as ATA Carnet, Dual-Use Declaration, or End-User Certificate, should request these in writing before dispatch.
7. Export Controls and Compliance
NavitasChip conducts its business in accordance with the export-control and sanctions laws of the People's Republic of China, including the PRC Export Control Law, and with applicable resolutions of the United Nations Security Council. Each customer is solely responsible for ensuring that its purchase, import, export, re-export, in-country transfer, and end use of any parts comply with all laws and regulations applicable to it in its own jurisdiction(s).
Where appropriate, NavitasChip carries out customer due-diligence and order review under applicable law, and may request end-use information or supporting documentation before dispatch. Where a part is subject to specific licensing requirements, NavitasChip may delay dispatch pending receipt of valid end-user information or, where required, an applicable license. Full export-control terms are documented in Terms & Conditions § 12.
8. End Use and Buyer Responsibilities
NavitasChip reserves the right, at its sole discretion, to decline or limit any order, or to restrict the availability of products and services to particular customers, regions, or jurisdictions.
By placing an order, the customer warrants that it is the ultimate recipient of the goods, or will identify the ultimate recipient on request, and that the goods will not be used in connection with weapons of mass destruction, military end-use, nuclear applications, life-support or life-sustaining systems, or any other prohibited application. The customer agrees to comply with all export, re-export, and transfer controls applicable to the transaction and to indemnify NavitasChip against any loss arising from breach of this warranty.
Customers should verify the regulatory status applicable to their own transactions before initiating any cross-border purchase. NavitasChip does not provide individualized export or sanctions advice; customers should consult qualified compliance counsel for specific guidance.
9. Packaging Standards
NavitasChip packages all components to industry standards designed to preserve electrical, mechanical, and chemical integrity throughout transit:
- Electrostatic Discharge (ESD) protection — anti-static bags, shielding boxes, and conductive foam, in accordance with IEC 61340-5-1 and ANSI/ESD S20.20 principles.
- Moisture Sensitivity Level (MSL) compliance — sealed dry-pack with desiccant and Humidity Indicator Card (HIC) for MSL 2 and above components, in accordance with IPC/JEDEC J-STD-033.
- Tape-and-reel, tray, or tube — original or equivalent factory-grade media, as marked on the manufacturer's standard packaging.
- Outer carton — corrugated double-wall with cushioning and void fill for shock protection.
- Special handling — temperature-controlled or insulated packaging for parts requiring it, available at additional cost.
Customers requiring deviation from standard packaging — such as custom labeling, neutral packaging, or drop-shipment to an end customer — should request these in writing at quote stage.
10. Tracking and Proof of Delivery
Tracking information is provided via email upon dispatch and includes the carrier name, air waybill or tracking number, and a hyperlink to the carrier's online tracking service. Customers may also retrieve tracking information through their account portal.
Proof of Delivery (POD) is available from the carrier's electronic records. NavitasChip can supply a POD letter upon written request for accounting, audit, or customs purposes within 90 days of delivery.
11. Lost or Damaged Shipments
If a shipment fails to arrive within the carrier's stated transit window, customers should:
- Verify the latest tracking status with the carrier.
- Contact our sales team at sales@navitaschip.com within 14 days of the carrier's last tracking update for international shipments.
- Provide the Order Confirmation number, the air waybill or tracking number, and any photographic evidence (for damaged parcels).
NavitasChip will initiate a carrier investigation and, where applicable, file a claim under the carrier's published liability terms or the optional declared-value insurance described in § 14. Resolution typically requires 10 to 30 business days, depending on the carrier and the nature of the loss.
For damaged shipments, customers should not refuse delivery; instead, accept the parcel with a signed exception note from the courier and notify us within 48 hours of delivery, providing photographic evidence of both the package exterior and the damaged contents in original packaging.
12. Address Changes and Reroute Requests
Address changes after dispatch are subject to carrier policy and may incur additional charges. Most carriers do not permit address changes once the parcel has cleared origin customs. To minimize the risk of delivery failure:
- Verify the consignee name, full street address, postal code, country, and contact phone at quote stage.
- Notify us in writing at least 24 hours before scheduled dispatch for any address change.
- For changes requested after dispatch, contact the carrier directly using the air waybill number; NavitasChip may assist on a best-effort basis but cannot guarantee success.
13. Failed Delivery and Refusal
If a delivery attempt fails due to consignee absence, refused acceptance, or address error, the carrier will typically attempt redelivery once or twice before holding the parcel at a local facility for collection. Parcels not collected within the carrier's holding period (typically 5 to 10 calendar days) are returned to NavitasChip.
Return-to-sender freight charges, return customs fees, and any additional handling costs incurred by NavitasChip will be invoiced to the buyer. The buyer remains responsible for the contract value of the goods in accordance with Terms & Conditions § 7.
14. Insurance
The standard carrier liability for international air freight is limited under applicable air-carriage conventions (including the Montreal Convention and the Warsaw Convention) and the carrier's published tariffs, typically equivalent to no more than USD 100 per parcel.
For shipments with declared value exceeding USD 5,000, customers may request optional declared-value insurance at quote stage at additional cost (typically 0.3% to 0.6% of declared value, depending on destination and parts category). Buyer-arranged cargo insurance is also available upon request and recommended for high-value or specialized shipments.
NavitasChip does not act as an insurance broker and does not warrant the policies of any third-party insurer.
15. Limitation of Liability
Notwithstanding any provision of this Shipping Policy, NavitasChip's aggregate liability for any claim arising out of or relating to a shipment is limited to the lesser of (a) the amount actually recovered from the carrier or insurer in respect of the shipment, and (b) the contract value of the affected goods.
NavitasChip is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation lost profits, business interruption, loss of data, or production-line downtime. Full limitation-of-liability terms are documented in Terms & Conditions § 14.
Nothing in this Shipping Policy excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
16. Contact
Logistics and shipping inquiries should be directed to:
- Sales and order tracking — sales@navitaschip.com
- Account manager (existing customers) — your assigned account manager, or leoxu@navitaschip.com
- Customs documentation requests — sales@navitaschip.com (subject line: "Customs Documentation – [Order Number]")
For general legal correspondence and notices, see Terms & Conditions § 19.